I AM HAPPY TO PROVIDE YOU WITH FEEDBACK I HAVE RECEIVED FROM MY CUSTOMERS:
To whom it may concern,
I am writing to report on the exceptional service my wife and I received from Ray Clements. Ray spent an enormous amount of time showing us around the area, helping us as we decided between a house and a condo and then working with us to find the right condo to purchase as well as helping us with rental property. In all aspects of his interaction with us he greatly exceeded our expectations, including coming to our rescue when our car broke down just after we arrived in town. Ray has just the right interpersonal style—he listens, he probes, he presents alternatives, he quickly senses what works and what doesn’t, and fine tunes his presentation accordingly. He was also tremendously helpful in getting all of the paperwork put together for our rental properties and our purchase. Ray frequently sent reminders, asking if we had completed various steps in the process that required our input, and even followed up on whether we had taken care of turning on and off the electricity. In a real sense, Ray was part of our team, and we relied on him to steer us in the right direction. He never let us down.
In short, we had a fantastic experience with Ray and would enthusiastically recommend him to others. I know that one of the people that I just brought into MPFI also was very pleased with Ray's guidance in finding a rental property.
David Fitzpatrick PhD
Scientific Director and CEO
Max Planck Florida Institute
My husband, son and I just completed a sale and a purchase with Ray Clements and I wanted to write to you to tell you about our experience.
My husband and I have brought and sold numerous properties through the years and have had the opportunity to work with many realtors and we both agree that none were as professional, helpful, courteous, knowledgeable, personable, organized and skilled at working through difficult situations as Ray was. It was a joy to work with him.
We listed our house with Ray and within a short time, he had two offers on the table for us to consider. We accepted one, which wound up falling through a couple of months later and within the week he brought another offer to us. The buyer for the property was not knowledgeable about the purchasing process and was not being helped by his realtor or his lender. Ray stepped in, went the extra mile, worked with everyone involved to get it closed while at the same time keeping the sellers of the property we were under contract to buy updated and our contract extended so we didn't lose our purchase. I really do believe both transactions would have fallen through if we had used a realtor not as skilled at his job as Ray was.
We are not people who would be considered easy to please, we expect good customer service. I have never felt the need to write to someone's manager about how good their employee was but in this case I really felt I should let you know just how great Ray was.
To all who need to know,
Hello. My name is Richard Peck. I live in northern California. My father resided in Palm Beach Gardens, FL. When he passed away last year, a long and arduous roller-coaster ride ensued. Fortunately, I was introduced to Ray Clements. When it came time to decide on keeping the house or selling it, there were many questions and concerns and as you may imagine many differing opinions.
When the dust settled and the courts signed over executorship, Ray stepped in to do his part. He was very understanding and professional throughout the entire process. From our first conversations over the phone to face-to-face discussions on how and what to fix, remove or upgrade prior to going to market – Ray was there all the way.
Ray was very diligent and helped me keep an eye on various contractors while I was 3000 miles away. To say I could not have done it without him is a serious understatement.
Ray, for all that you have done and all that you do, thank you for being a credit to your profession. And thank you for being a real person.
Yours in health,
We are so fortunate to have Ray as our real estate agent! Ray is very knowledgeable and accommodating. He is there for his clients; let that be during lunch breaks, evenings or weekends. These are must qualities in a real estate agent for me as a scientist and mother of a very busy toddler. Ray doesn't simply find a home for you, he insists to find the best available on the market. When my husband and I were sure that we found our dream home, Ray still insisted to show us everything on the market in our price range, so that we can be confident for years to come that we made the right choice for our family. And he was so right! We cannot be happier with our new home and the way Ray handled the entire process, answering all of our questions and guiding us with infinite patience. Thanks Ray for helping us with our first home purchase.
I have known Ray Clements for many years so when I need a Realtor, he is the first one I contact.
My wife and I recently purchased a new home and rented our old home. During the months it took to complete these transactions, Ray has been extremely helpful to us. He is always prompt, professional and courteous, and we felt like he did what was best for us. He worked directly with our mortgage broker who told us afterwards that Ray has done an outstanding job providing the documents and reports needed for our mortgage. He listed our old home for rental and was able to secure a rental agreement weeks before our home was available for rent. He reviewed the prospective tenants and after about 5 months I am very happy with the tenants he found.
I highly recommend his service to anyone who is looking for a Realtor.
I give Ray Clements the highest recommendation. Ray was a pleasure to work with and made me feel at ease by keeping me informed throughout the whole process of selling my home. Thanks to Ray’s expertise in real estate, it made the whole transaction a breeze. I wouldn’t hesitate to recommend Ray to any person who is looking to buy or sell a home, as well as seek his service in any of my future real estate transactions.
By Mr. Clements' request, I wanted to give you my feedback on our experience with his services as our realtor.
He was referred to us by the Cartus company, which was helping with our relocation from Georgia. We were originally assigned a different agent, but since we were quite disappointed with her, we requested another one. I listed the following qualities that I expected in an agent: pro-active, reliable, punctual, quick; I wanted someone with the knowledge not only about the housing market, but also about the school system in the area, someone who would always be “ahead” of us. We were pleased to find all those qualities in Mr. Clements. He pushed us whenever needed, he reminded us of all the deadlines and made sure we completed all the necessary paperwork correctly and on time. Overall, we were happy with his professionalism, patience and expertise, and would highly recommend him.
We are a federal government relocation and after some interviews with other agents we chose him to sell our house due to his honesty. He demonstrated to be very knowledgeable and very effective in the way the house was market. He managed to sell the house in two weeks. It has been a very poistive experience. He is professional, prompt, knowledgeable, helpful, responsive, honest and goes the "extra' to make sure the transaction is a positive one and to obtain results.
We have bought and sold 3 homes in South Florida and Ray has been our realtor for all of them. He listens very carefully to what you desire and provides excellent and clear advice regarding what you need to do next. Ray also minimizes the impact on you by taking care of everything that he can so you don't have to.
I have been very impressed with his work ethic, command of the market, local knowledge and ability to assimilate all of those things into concise answers for the client. He is equally skilled at both buying and selling and always demonstrates the highest levels of professionalism and skill.
I wanted to send a quick note to let you know that we were very happy with Ray Clement's help in selling our house this year. We first met Ray several years ago while he was showing a home in Palm Beach Country Estates. The way he presented himself and his answering our questions, we knew then if we ever needed a real estate agent again, it would be him. Sure enough when we were ready to sell our home, we called him first. He was definitely the right choice. It took us a little while to sell because of the economy, but Ray was there the whole time. Ray took care of our interest in the sale of the house and we felt we were in good hands.
We definitely will recommend Ray to all of our friends and co-workers.
Jerry & Nancy Horn
We started working with Ray almost a year ago since we live in Maine and we only visited Florida few times a year. Right from the start, Ray customized our needs and made a huge efforts in fine tuning and lining up houses that we were looking for in the area.He further sacrificed his own time on many occasions to show us houses on sale.
Ray is a true professional, a friend and best of all is someone anyone can trust and count on. We have already recommended him to few of our friends here in Maine.
Keyes is very fortunate to have Ray on their sales team !
Roger & Nayana Junnarkar
We wanted to send you a note on how successful our home sold with your brokerage. Ray Clements handled our sale and actually could have sold it within the first week of our offering it in October, but the offer came in too fast for us and we were not totally prepared to sell during the Christmas Holiday. We received another offer in April for the same amount that was made in October and accepted it and have already closed and are totally satisfied.
Ray also handled a small condo in a 55+ community in Lake Worth and worked as hard if not harder to sell that property for us but was able to tie it all in and close that about two weeks after our home sold.
We were handled very professionally and in a manner that we felt we were more of a friend of Ray's rather than just a customer. We are moving out of the area in two weeks but have left a positive image of your office and sales force with all of our neighbors and friends we have spoken to.
Regards, and good selling.
Steve & Pat Hollingsworth
I just wanted to take a minute to let you know how pleased David & I were with having Ray as our realtor.
My biggest concern having showings was regarding having a dog. Ray went above and beyond the call of duty for us! We have a large doberman and Ray was very accommodating and sensitive to our needs as well as Rocky's!
Ray gave us the information we needed to make informed decisions and was diligent getting showings. He went out of his way to follow up with potential buyers as well us keeping us updated.
It was a pleasure having Ray as our listing and buying agent.
Dear Barb Kozlow,
Let me begin with a congratulations to you and Keyes Company/Realtors for having Ray Clements as an associate with your organization. Mr. Clements was our realtor for the sale of our home in Palm Beach Country Estates. His knowledge and professionalism made him our realtor of choice. Ray went out of his way to help us with the sale of the property even after we had relocated.
We would highly recommend and use the services of Keyes Realty and Mr. Clements again if the need arises.
Dwight and Lee Foster